parkjili Privacy Policy

1. Information We Collect

parkjili collects several types of information from and about users of our Platform, including personal information that can be used to identify you. The categories of information we collect include:

1.1 Personal Identification Information

When you register for a parkjili account, we collect personal information necessary to verify your identity and comply with legal and regulatory requirements. This includes:

• Full name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address
• Government-issued identification documents (e.g., Philippine passport, driver's license, UMID, or other valid ID)
• Photographs or scans of identification documents for verification purposes

1.2 Financial Information

To process deposits and withdrawals, parkjili collects financial information, including:

• Payment method details (e.g., GCash account, PayMaya account, bank account information for BPI, BDO, Metrobank, or other supported banks)
• Transaction history (deposits, withdrawals, wagers, and winnings)
• Payment verification documents (e.g., bank statements or screenshots of e-wallet accounts) when required for security or compliance purposes

1.3 Account and Usage Information

parkjili automatically collects information about your use of the Platform, including:

• Account activity (login times, game sessions, bet history, bonus usage)
• Device information (IP address, device type, operating system, browser type, unique device identifiers)
• Location data (approximate geographic location based on IP address)
• Gameplay data (games played, bet amounts, win/loss records, session duration)
• Communication records (customer support interactions, chat logs, email correspondence)

1.4 Marketing and Communication Preferences

If you opt in to receive marketing communications from parkjili, we collect information about your communication preferences, including your preferred channels (email, SMS, push notifications) and the types of promotions you are interested in.

2. How We Collect Your Information

parkjili collects information through various methods, including:

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Register for a parkjili account
• Complete identity verification procedures
• Make deposits or request withdrawals
• Contact customer support via live chat, email, or other channels
• Participate in promotions, surveys, or contests
• Update your account settings or preferences

2.2 Information Collected Automatically

When you access or use the parkjili Platform, we automatically collect certain information using cookies, web beacons, and similar tracking technologies. This includes device information, usage data, and location data as described in Section 1.3.

2.3 Information from Third Parties

parkjili may receive information about you from third-party sources, including:

• Payment processors and financial institutions (to verify transactions and prevent fraud)
• Identity verification services (to confirm your identity and age)
• Marketing partners and affiliates (if you were referred to parkjili through a partner program)
• Publicly available sources (to comply with anti-money laundering and know-your-customer regulations)

3. How We Use Your Information

parkjili uses the information we collect for various purposes related to operating, maintaining, and improving our Platform. Specifically, we use your information to:

3.1 Provide and Manage Services

• Create and manage your parkjili account
• Process deposits, withdrawals, and other financial transactions
• Enable you to play games and participate in promotions
• Track your gameplay activity, bet history, and account balance
• Provide customer support and respond to your inquiries

3.2 Verify Identity and Comply with Legal Obligations

• Verify your age (to ensure you are 21 years or older)
• Verify your identity and prevent fraud, money laundering, and other illegal activities
• Comply with Philippine gaming regulations and other applicable laws
• Respond to legal requests, court orders, or regulatory inquiries

3.3 Improve and Personalize Your Experience

• Analyze usage patterns to improve Platform functionality and user experience
• Personalize content, promotions, and game recommendations based on your preferences and activity
• Conduct research and analytics to understand player behavior and optimize our services

3.4 Marketing and Communications

• Send you promotional offers, bonuses, and updates about parkjili (with your consent)
• Notify you about changes to our Terms & Conditions, Privacy Policy, or other important updates
• Conduct surveys and gather feedback to improve our services

3.5 Security and Fraud Prevention

• Monitor and detect suspicious activity, fraud, and security threats
• Enforce our Terms & Conditions and other policies
• Protect the rights, property, and safety of parkjili, our users, and the public

4. Legal Basis for Processing

parkjili processes your personal information based on the following legal grounds under Philippine data protection laws:

• Consent: You have given explicit consent for us to process your personal information for specific purposes, such as marketing communications.
• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide gaming services, process transactions, and manage your account).
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including age verification, anti-money laundering, and know-your-customer requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and improving our services, provided these interests do not override your fundamental rights and freedoms.

5. Information Sharing and Disclosure

parkjili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, PayMaya, banks) to facilitate deposits and withdrawals
• Identity verification services to confirm your age and identity
• Cloud hosting and data storage providers
• Customer support and communication platforms
• Marketing and analytics service providers

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

5.2 Legal and Regulatory Authorities

parkjili may disclose your information to government authorities, regulators, law enforcement agencies, or courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Enforce our Terms & Conditions or other policies
• Protect the rights, property, or safety of parkjili, our users, or the public
• Prevent or investigate fraud, money laundering, or other illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Security and Protection

parkjili takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Secure storage of personal and financial information using encryption and access controls
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and security best practices
• Multi-factor authentication and other account security features

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and respond promptly to any security incidents.

7. Data Retention

parkjili retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account's active status and for a period of up to seven (7) years after account closure to comply with financial and gaming regulations.
• Transaction Records: Retained for a minimum of seven (7) years to comply with anti-money laundering and tax regulations.
• Identity Verification Documents: Retained for the duration of your account's active status and for up to seven (7) years after account closure.
• Marketing Communications: Retained until you withdraw consent or request deletion, or for up to two (2) years of inactivity.
• Customer Support Records: Retained for up to three (3) years for quality assurance and dispute resolution purposes.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and deletion policies.

8. Cookies and Tracking Technologies

parkjili uses cookies, web beacons, and similar tracking technologies to collect information about your use of the Platform and to enhance your user experience. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly, including authentication, security, and session management.
• Performance Cookies: Collect information about how you use the Platform, such as which pages you visit and any errors you encounter, to help us improve performance.
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure the effectiveness of marketing campaigns.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but doing so may affect your ability to use certain features of the Platform. To learn more about managing cookies, visit your browser's help section.

9. Your Privacy Rights

Under Philippine data protection laws, including the Data Privacy Act of 2012, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format.

9.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information. You can update most of your account information directly through your parkjili account settings.

9.3 Right to Erasure

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., when we are required to retain information for legal or regulatory purposes).

9.4 Right to Object

You have the right to object to certain processing activities, including processing for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting customer support.

9.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

9.6 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

9.7 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 13. We will respond to your request within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

10. International Data Transfers

parkjili primarily operates within the Philippines, and your personal information is stored on servers located in the Philippines or in secure cloud infrastructure within the Asia-Pacific region. In some cases, we may transfer your information to service providers located outside the Philippines to provide essential services (e.g., cloud hosting, payment processing).

When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data, including:

• Contractual agreements with service providers that require them to protect your information in accordance with Philippine data protection standards
• Use of service providers that comply with internationally recognized data protection frameworks
• Implementation of technical and organizational security measures to protect data in transit and at rest

11. Children's Privacy

The parkjili Platform is intended for use by adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register for a parkjili account or use our services.

If we become aware that we have inadvertently collected personal information from an individual under the age of 21, we will take immediate steps to delete that information and terminate the associated account. If you believe we have collected information from a minor, please contact us immediately using the contact information in Section 13.

12. Changes to This Privacy Policy

parkjili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on the Platform with a revised "Last Updated" date
• Sending you an email notification to the address associated with your account
• Displaying a prominent notice on the Platform

Your continued use of the parkjili Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer or customer support team:

Email: [email protected]
Customer Support: Available 24/7 via live chat on the parkjili Platform

We are committed to addressing your privacy concerns promptly and transparently. For general inquiries, you may also reach us at [email protected].

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.